Privacy Policy

Last updated: 29 September 2026

This notice is issued under the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and explains how we process your personal data when you book a transfer, an hourly chauffeured vehicle or a tour through luxuryairportshuttle.com (the “Site”), WhatsApp, phone or email.

1. Data Controller

2. Personal Data We Process

• Identity: first and last name, Turkish ID number or passport number; names of additional passengers
• Contact: phone number, email address
• Travel and booking: pick-up and drop-off addresses, date and time, flight number, number of passengers, selected vehicle, extras such as child seat and meet & greet, your booking notes and booking number
• Billing: name or company name, billing address, tax office and tax number, billing phone and email
• Security: IP address, date/time and browser information kept in server logs

No credit or debit card details are collected on the Site; payment is made in the vehicle or by bank transfer. We do not ask for sensitive personal data (health, religion, etc.); if a passenger has a special need, please share only what is necessary to provide the service.

3. Purposes of Processing

• Receiving, pricing and confirming your booking request and creating a booking number
• Planning and providing the service: assigning a driver and vehicle, flight tracking, airport meet & greet
• Contacting you about your booking (confirmation, changes, cancellation, delay notices)
• Preparing passenger lists required under Turkish road transport legislation
• Issuing invoices and meeting accounting and tax obligations
• Responding to requests and complaints and protecting our rights in potential disputes
• Keeping the Site and our information systems secure

4. Collection Method and Legal Grounds

Your data is collected through the booking form on the Site, WhatsApp, phone and email, by fully or partly automated means, and processed on the following legal grounds under Article 5(2) of the KVKK:

• It is directly necessary for concluding or performing a contract (the booking and the transport service)
• It is necessary for us to comply with a legal obligation (passenger lists, invoices and tax records)
• It is expressly provided for by law
• It is necessary to establish, exercise or protect a right
• Our legitimate interests (service quality and security), provided your fundamental rights and freedoms are not harmed

5. Transfer of Personal Data

Your data is shared only for the purposes above and only to the extent necessary with:

• Drivers and partner vehicle providers who actually perform the service (name, phone, route and flight details)
• Our hosting and email infrastructure providers
• Our accounting and financial advisory providers (billing details)
• Authorised public authorities and courts, upon request

Transfers abroad

Google Maps is used for address search and distance calculation; the address text you type on the Site and your device’s IP address are sent to Google LLC (USA). If you choose to send your booking via WhatsApp, your message is transmitted through the WhatsApp (Meta Platforms) infrastructure. These transfers are carried out within the framework of Article 9 of the KVKK.

6. Retention

Your data is kept for as long as the purpose requires and for the statutory retention periods set out in tax, commercial and transport legislation. It is then deleted, destroyed or anonymised.

7. Cookies and Local Storage

The Site does not use advertising, tracking or analytics cookies. Only the following is kept in your browser’s local storage:

• Your light / dark theme preference
• Route calculation results, so the same route can be answered faster next time (no personal data)

Fonts are loaded from Google Fonts and maps from Google Maps; these services may process your IP address for technical reasons. You can clear local storage in your browser settings at any time.

8. Data Security

Your connection to the Site is encrypted with SSL/TLS (HTTPS). Booking records are accessible only to authorised staff, and our technical and organisational measures are reviewed regularly.

9. Your Rights under the KVKK

Under Article 11 of the KVKK, you may apply to the data controller to:

• learn whether your personal data is processed;
• request information if it has been processed;
• learn the purpose of processing and whether it is used accordingly;
• know the third parties in Türkiye or abroad to whom your data is transferred;
• request correction if it is incomplete or inaccurate;
• request deletion or destruction under the conditions in Article 7 of the KVKK;
• request that correction, deletion or destruction be notified to the third parties to whom your data was transferred;
• object to a result against you arising exclusively from automated analysis of your data;
• claim compensation if you suffer damage due to unlawful processing.

10. How to Apply

You can send your request, together with information that identifies you, in writing to FEVZİ ÇAKMAK MAH. 753. SOK. ALTINER APT BLOK NO: 14 İÇ KAPI NO: 1 GAZİOSMANPAŞA / İSTANBUL or from the email address registered with us to info@luxuryairportshuttle.com. Requests are concluded free of charge as soon as possible and within 30 days at the latest; if the request involves an additional cost, the fee set by the Personal Data Protection Board may be charged.

11. Changes

This notice may be updated when necessary; the current version is always published on this page. For booking terms, please see the Distance Sales Agreement. The Turkish version of this notice prevails.