Distance Sales Agreement

Last updated: 29 September 2026

This agreement is concluded between the Service Provider named below and the Customer who makes a booking through luxuryairportshuttle.com (the “Site”), WhatsApp, phone or email, in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Article 1 – Parties

1.1 Service Provider

1.2 Customer

The natural or legal person whose name, contact and (if any) billing details are given in the booking form or booking correspondence. A Customer booking on behalf of other passengers agrees to inform them of the terms of this agreement.

Article 2 – Subject

This agreement sets out the rights and obligations of the parties regarding the booking, price, performance and cancellation of airport transfers, city and intercity transfers, hourly chauffeured vehicle hire and tour services (the “Service”).

Article 3 – Main Characteristics of the Service

• The route, date and time, vehicle class, number of passengers, extras and total price are shown in the booking summary on the Site and sent to the Customer with the booking confirmation.
• Hourly chauffeured vehicle hire and tours are charged for a minimum of 6 hours.
• BMW 7 Series and Mercedes-Benz S-Class vehicles must be booked at least 3 days before the service date.

Article 4 – Booking and Confirmation

When the Customer submits the booking form, a booking request is created and a booking number starting with “LAS-” is issued. The booking becomes final when the Service Provider confirms it by phone, WhatsApp or email. A request may not be confirmed, for example if no vehicle is available; in that case any payment received is refunded in full.

Article 5 – Price

• The total price is the amount shown at the time of booking. It covers the vehicle fee, bridge, tunnel and motorway tolls on the route, and the meet & greet service that is mandatory for airport pick-ups. Extras such as a child seat are added to the total when selected.
• A 20% long-distance discount for trips of 200 km or more, a 10% discount on the vehicle fee for return bookings and a 10% discount for prepayment by bank transfer are reflected in the total at the time of booking.
• Prices are shown on the Site in Turkish lira, euro and US dollars; foreign currency amounts are calculated using Central Bank of the Republic of Türkiye exchange rates.

Article 6 – Payment

The Customer may pay by one of the following methods:

• Cash in the vehicle
• Credit or debit card in the vehicle
• Prepayment by bank transfer — Beneficiary: DIAMOND CASTLE TRAVEL SEYAHAT OTO. GIDA TARIM VE HAY. İÇ VE DIŞ TİC. LTD. ŞTİ., IBAN: TR89 0001 0024 4597 5733 5050 01. Please state your booking number in the payment reference.

No credit or debit card details are collected on the Site.

Article 7 – Additional Charges

Additional stops or route changes not stated in the booking, exceeding the free waiting time for reasons other than flight delays, and extending the duration of an hourly hire are subject to additional charges, which are communicated to the Customer before or during the service. Passengers or luggage exceeding the capacity of the selected vehicle cannot be carried.

Article 8 – Obligations of the Service Provider

• To perform the Service on the confirmed date and time with a duly licensed vehicle and driver
• To track the flight and meet the Customer for airport pick-ups
• To process the Customer’s personal data in accordance with the Privacy Policy

Article 9 – Obligations of the Customer

• To provide accurate and complete contact, passenger and flight details and report changes without delay
• To respect the passenger and luggage capacity of the selected vehicle
• To be ready at the pick-up point at the agreed time
• To avoid behaviour that endangers safety during the journey and to comply with applicable law

Article 10 – Flight Delays and Waiting

Flights are tracked for airport pick-ups; if a flight is delayed, the driver will be ready for the new landing time. A free waiting time of ⟦FREE WAITING TIME⟧ applies from landing. For other pick-ups, the free waiting time starts at the booked time.

Article 11 – Cancellation, Changes and Refunds

• Cancellations made at least ⟦CANCELLATION PERIOD⟧ before the service time are free of charge; any prepayment is refunded in full.
• For later cancellations, a ⟦LATE CANCELLATION FEE⟧ applies.
• If the Customer is not at the pick-up point (no-show), a ⟦NO-SHOW FEE⟧ applies.
• Requests to change the date, time or route are subject to availability and may change the price.
• Cancellation and change requests must be sent by phone, WhatsApp or email, stating the booking number.
• Refunds are made within 14 days of the cancellation being finalised, by the original payment method or to the bank account provided by the Customer.
• If the Service Provider cannot perform the Service, the amount paid is refunded in full or, if the Customer agrees, an equivalent service is offered.

Article 12 – Right of Withdrawal

As the Service is a transport and chauffeured vehicle hire service to be performed on a specific date and time, there is no right of withdrawal under Article 15 of the Regulation on Distance Contracts. The Customer’s cancellation rights under Article 11 remain reserved.

Article 13 – Force Majeure

Neither party is liable for failing to perform its obligations due to events beyond its control, such as natural disasters, extreme weather, road closures, epidemics or decisions of public authorities. In such cases the amount paid is refunded or the parties agree on a new date.

Article 14 – Personal Data

The Customer’s personal data is processed as described in the Privacy Policy.

Article 15 – Dispute Resolution

A Customer acting as a consumer may apply to the consumer arbitration committee at their place of residence or where the transaction took place, within the monetary limits announced annually by the Ministry of Trade, and to consumer courts for disputes above those limits. For Customers who are not consumers, the courts and enforcement offices of Istanbul have jurisdiction.

Article 16 – Entry into Force

By submitting a booking request, the Customer confirms having read this agreement and the Privacy Policy. The agreement enters into force when the booking is confirmed by the Service Provider. The current version is always published on this page. This is a translation for information purposes; the Turkish text prevails.